Refund policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receive the goods.
To exercise your right of withdrawal, you must inform us:
Paul Fröhlich
Salemer Steig 20
14163 Berlin
Germany
Email: info@elovium.com
of your decision to withdraw from this contract by a clear statement. For example, you may send us an email. You may also use the model withdrawal form below, but this is not required.
To meet the withdrawal deadline, it is sufficient to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send back the goods before the 14-day period has expired.
Return address:
Paul Fröhlich
Salemer Steig 20
14163 Berlin
Germany
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply in the exceptional cases provided for by law. Our prefabricated, non-personalised Elovium products are generally not subject to an exception based on individual manufacture.
Model withdrawal form
If you wish to withdraw from the contract, you may complete this form and return it to us:
To:
Paul Fröhlich
Salemer Steig 20
14163 Berlin
Germany
Email: info@elovium.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on: ______________________
Received on: ______________________
Name of consumer(s):
Address of consumer(s):
Date: ___________________________
Signature of consumer(s) (only if this form is submitted on paper):